We are seeking a skilled Technical Consultant with expertise in ServiceNow to enhance and streamline our IT service management processes. In this hybrid role, you’ll have the flexibility to work from anywhere on the east coast of Australia while collaborating with team members on various projects that drive significant operational improvements and efficiencies.

• Proven experience with ServiceNow, including implementation and configuration
• Strong understanding of ITIL processes and workflows
• Ability to analyse business requirements and provide tailored solutions
• Experience with scripting and automation within ServiceNow
• Excellent communication skills for effective stakeholder engagement

This is a unique role designed for someone looking to make a meaningful impact within a supportive environment that values innovation and collaboration. Core benefits include flexible working arrangements tailored to your needs. Apply now if you’re ready to contribute your technical expertise to impactful projects.

ServiceNow Technical Consultant

Location: Canberra, ACT
Employment Type: Permanent, Full-Time
Security Clearance: Australian Citizenship required. Existing Baseline, NV1 or higher clearance highly regarded.

About the Opportunity

An established and growing ServiceNow consultancy is seeking an experienced ServiceNow Technical Consultant to join its Canberra-based team. This is an excellent opportunity for a technically strong consultant who enjoys working closely with clients, delivering end-to-end ServiceNow solutions, and contributing to complex digital transformation programs across government and enterprise environments.

The successful candidate will play a key role in the design, configuration, development, and implementation of ServiceNow solutions while acting as a trusted advisor to stakeholders throughout the project lifecycle.

Key Responsibilities:

Design, configure and implement ServiceNow solutions aligned to client requirements and industry best practices.
Lead technical workshops, discovery sessions and requirements-gathering activities with stakeholders.
Develop and customise ServiceNow applications, workflows, integrations and automation solutions.
Configure and support core ServiceNow modules including ITSM, ITOM, ITAM, CSM, HRSD and/or SecOps.
Produce high-quality technical documentation, solution designs and implementation artefacts.
Collaborate with Solution Architects, Business Analysts, Developers and Project Managers to deliver successful outcomes.
Provide technical guidance and mentoring to junior consultants and developers.
Troubleshoot complex technical issues and identify opportunities for platform optimisation.
Support testing, deployment and post-implementation activities.
Maintain strong client relationships and act as a trusted technical advisor.

Skills & Experience

Essential
3+ years’ experience working with the ServiceNow platform in a Technical Consultant, Senior Developer or Solution Consultant capacity.
Strong experience delivering ServiceNow implementations and enhancements within enterprise environments.
Hands-on experience with:
ServiceNow ITSM
Flow Designer
IntegrationHub
Business Rules
Client Scripts
UI Policies
Script Includes
Catalog Items
Service Portal and/or Employee Center
Experience developing integrations using REST and SOAP APIs.
Strong understanding of ServiceNow development best practices and platform architecture.
Excellent stakeholder engagement and communication skills.
Ability to translate business requirements into scalable technical solutions.
Australian Citizenship.

Desirable
Experience delivering solutions within Federal Government environments.
Exposure to ITOM, ITAM, HRSD, CSM, SecOps or SPM.
ServiceNow Certified System Administrator (CSA).
ServiceNow Certified Implementation Specialist (CIS) certifications.
ServiceNow Certified Application Developer (CAD).
Existing Baseline, NV1 or NV2 Security Clearance.
Experience working within Agile delivery environments.

What’s on Offer

Permanent position based in Canberra.
Opportunity to work on large-scale and high-profile ServiceNow programs.
Exposure to a broad range of ServiceNow products and technologies.
Collaborative and supportive team environment.
Ongoing certification support and professional development.
Clear career progression pathways into Senior Consultant, Technical Lead and Architect positions.
Competitive salary package and employee benefits.

Ideal Candidate

You are a technically capable ServiceNow professional who enjoys client-facing consulting and takes ownership of delivering quality outcomes. You can confidently engage with both technical and non-technical stakeholders, understand business challenges, and translate them into practical ServiceNow solutions that create real value for clients.