MoD Business Analyst

We are seeking a skilled Business Analyst with experience in Dynamics 365 CE to streamline processes and enhance user experience across our CRM platform. In this remote role, you will collaborate closely with stakeholders to gather requirements, implement system improvements, and ensure the platform adapts to evolving business needs. The position emphasizes a focus on effective delivery and continuous improvement in a stable environment.

• Proven experience with Microsoft Dynamics 365 Customer Engagement (CE)
• Strong analytical skills to gather and document business requirements
• Ability to work collaboratively with cross-functional teams
• Experience in process mapping and identifying areas for improvement
• Familiarity with CRM best practices and user adoption strategies

This is a remote position. Core benefits include None. If you are looking to leverage your analytical skills to drive meaningful improvements in CRM systems, we encourage you to apply.