Manager – Business Systems (NetSuite)

Taking a lead role in managing critical business applications, the Manager - Business Systems (NetSuite) will be tasked with driving continuous process improvements and ensuring sustainable system configurations that support multi-subsidiary and multi-currency environments. This role exists to replace the outgoing manager, bringing fresh expertise to the governance, user administration, and solution architecture of NetSuite, as well as fostering stronger ties between end users, senior leadership, and IT functions.

The core responsibility of the Manager - Business Systems (NetSuite) centres on the design and optimisation of end-to-end workflows within the NetSuite ERP platform, balancing the delivery of tailored business solutions with prudent governance and compliance, including segregation of duties controls. The successful candidate will critically evaluate proposed customisations, favouring out-of-the-box capabilities whenever possible to maintain system integrity and ease of maintenance. Collaboration with integration architects will be key, particularly in the design, monitoring, and troubleshooting of API pipelines using REST and SOAP protocols to connect NetSuite with external systems such as EDI platforms, WMS, e-commerce sites, banking interfaces, and middleware technologies.

Day-to-day activities will encompass developing detailed functional specifications and test scripts, managing customisation and development efforts, and administering NetSuite permissions and security configurations. A vital aspect of the role is working alongside end users at various levels—from operational teams to executive leadership—to deliver effective training and guidance on system usage best practices. The role requires a proactive and confident communication style, especially when engaging with senior stakeholders, to ensure that systems support evolving business requirements and encourage automation and operational efficiency.

This position offers a hybrid working model, combining four days onsite in a New Jersey office environment with one day remote, providing a balance between hands-on collaboration and flexible working. The role is permanent and falls within the IT management category. The organisation supports a diverse and inclusive culture with a family-oriented atmosphere, ensuring the successful candidate will integrate into a broad network spanning several continents, including offices in Canada, Europe, Asia, and the United States.

Key accountabilities include:

- Crafting scalable and compliant business process workflows within NetSuite tailored for complex retail operations that involve order-to-cash, procure-to-pay, record-to-report, and inventory management cycles.
- Governing user roles and access permissions rigorously to maintain security and compliance across multiple company subsidiaries.
- Partnering closely with the integration team to resolve any API-related issues impacting data exchange with external systems such as BOOMI middleware, Shopify e-commerce platforms, Warehouse Management Systems (WMS/WFX), and banking solutions.
- Leading training initiatives aimed at educating end users on system controls, do’s and don’ts, thereby reducing errors and enhancing system adoption.
- Driving continuous improvement and automation within business systems to increase efficiency and accuracy across financial and operational processes.

Candidates for this role will ideally bring a strong background in financial accounting alongside substantial hands-on experience with NetSuite business systems in a retail or related sector. Solid business process analysis and solution architecture skills are essential, coupled with an aptitude for balancing native NetSuite functionality against the business need for custom developments. Competency in managing ERP security, including segregation of duties, is crucial, reflecting the role’s governance responsibilities.

An ability to remain composed and articulate when discussing technical and process improvements with executives, combined with a free-spirited approach to problem-solving, will suit the dynamic culture this employer fosters. Practical knowledge of integration technologies, especially REST and SOAP APIs, will support effective collaboration with architects and developers. Awareness of emerging technologies, including artificial intelligence platforms like Claude, will be beneficial given the company's focus on modernisation and automation.

The successful Manager - Business Systems (NetSuite) can expect to be a pivotal part of a forward-thinking retail organisation operating in a multi-region landscape. The role carries substantial responsibility for enabling improved operational delivery through technology and process transformation, ensuring all business systems remain aligned with evolving strategic goals.

This role operates within the retail industry, characterised by a focus on seamless business processes, multi-channel commerce, and the constant drive for efficiency through technology. It offers an engaging environment for an IT professional committed to both technical excellence and practical business impact.