PwC – Appian Consultant – Director Level

Aligning with the growing demand for streamlined service management in consulting environments, the PwC - Appian Consultant - Director Level will be integral in driving the adoption and optimisation of Appian solutions to enhance business processes and operational efficiencies. This role exists to lead complex engagements where technology enablement and process improvement intersect, delivering tangible business outcomes through strategic implementation and expert consultancy. Through collaboration with diverse stakeholders, the successful candidate will influence transformation initiatives, ensuring that service management practices are aligned with evolving organisational goals and client expectations.

The purpose of this position centres on overseeing and guiding the deployment of Appian platforms in a way that optimises service management workflows and supports scalable, adaptable solutions within a consulting framework. With an emphasis on operational delivery, the director-level consultant will translate strategic objectives into executable plans, providing leadership throughout project lifecycles and ensuring that technology enables continuous improvement. This role demands an ability to navigate the complexities of integrating Appian with existing systems and frameworks, all while maintaining a clear focus on value-driven outcomes.

Day-to-day responsibilities will involve shaping and steering service management engagements by leveraging deep expertise in Appian technology and its application within management consulting contexts. The role requires leading teams and client interactions, driving solution design workshops, and ensuring smooth delivery across multiple workstreams. Crucially, the director will be responsible for aligning technological capabilities with business needs, managing risks, and fostering an environment of innovation to meet the demands of increasingly sophisticated service management landscapes.

A strong working knowledge of ServiceNow is also beneficial, given the complementary nature of this platform within service management environments. Understanding how these technologies interplay to deliver end-to-end solutions will enable effective orchestration of processes and improved service outcomes. The environment is highly collaborative and remote working arrangements support a flexible and balanced approach to managing responsibilities and stakeholder engagement.

This permanent role allows the successful professional to embed themselves within a dynamic service management function at the forefront of modern consulting practices. While specific benefits are not detailed, the remote working format underscores a commitment to flexibility and work-life balance.

Candidates suitable for the PwC - Appian Consultant - Director Level will typically bring demonstrated experience operating at a senior level within management consulting or professional services, specifically focusing on technology-enabled service management solutions. A proven track record delivering Appian projects that influence measurable business improvements is essential, alongside confidence in guiding cross-functional teams and engaging senior stakeholders. The role demands both strategic thought leadership and hands-on expertise, ensuring that solutions are not only visionary but also pragmatically achievable.

Key competencies include:

- Expertise in Appian platform consultancy at a director or senior advisory level
- Comprehensive understanding of service management principles and ServiceNow integration
- Strong leadership skills with the ability to drive multi-disciplinary teams and complex projects
- Strategic mindset with a focus on operational delivery and business improvement
- Excellent communication skills for managing client relationships and stakeholder expectations

This role sits within the service management category of management consulting, a sector focused on delivering professional advisory and implementation services that optimise operational performance and enable business transformation through advanced technology solutions.