Supply Chain Parts Coordinator

Supply Chain Parts Coordinator

We are on a mission to inspire and empower farmers around the world and together is how we make it happen. Knowing your job is knowing your position on this team. Like elite athletes, we win together when everyone owns their role, trusts their teammates, and plays to their strengths. Clarity drives confi dence, and confi dence drives results. Let’s ensure you know your role on our team. GAME ON!

ZWECK
The Supply Chain Parts Coordinator will coordinate the day-to-day parts service function so SwarmFarm customers, Field Operations, Manufacturing and internal teams receive timely, accurate and commercially sound parts support. This role supports customer parts enquiries, field service readiness, warranty work, parts orders, service kits, freight recovery, stock accuracy and clean invoicing or warranty allocation.

ROLE FUNCTION
The Parts Coordinator is the front face of the parts function. The role connects Supply Chain, Field Operations, Scheduling, Finance, Manufacturing, Customer Success and customers so parts needs are clearly understood, actioned and followed through.

This is a practical operational role requiring strong customer service, stock discipline, commercial awareness and the ability to keep parts moving without losing control of systems, costs or communication.

SKILLS, EXPERIENCE & QUALIFICATIONS
Wesentlich
● Experience in parts, inventory, customer service, warehouse, supply chain or operational support.
● Strong understanding of order processing, stock control, parts availability and customer communication.
● Comfortable using inventory, sales order or ERP systems.
● Able to work with fi eld teams, customers, suppliers, Finance and Manufacturing teams.

Highly regarded
● Experience in agriculture, machinery, robotics, automotive, manufacturing or fi eld service environments.
● Experience with warranty parts, service kits, customer parts sales and freight recovery.
● Experience working in a scaling business where systems and processes are still maturing.
Personal attributes for success
● Practical, organised, responsive, commercially aware, strong attention to detail, clear communicator, good customer service mindset, calm when jobs are waiting on parts, and prepared to maintain process discipline without making it harder than it needs to be.

HAUPTAUFGABEN
Parts Service and Customer Support
● Act as the main contact point for internal and external parts enquiries.
● Respond to customer parts enquiries within agreed timeframes, with a maximum 24-hour response expectation.
● Support customers, Field Operations and internal teams with clear advice on parts availability, delays, short supply and alternatives.
● Support customer service kit opportunities based on robot operating hours and expected maintenance needs.

Field Operations and Job Readiness
● Support Field Operations with parts availability for upcoming service, warranty and commissioning jobs.
● Work with Scheduling to confi rm parts readiness, communicate shortages and reduce avoidable fi eld delays.
● Support fi eld stock replenishment and urgent fi eld parts requirements.
● Coordinate with dispatch to ensure internal and external parts orders are sent accurately and on time.

Orders, Invoicing and Warranty Allocation
● Action customer and internal parts orders accurately in the agreed systems.
● Raise quotes and sales orders as required for customer and operational parts requests.
● Ensure all sales orders are invoiced or correctly costed to warranty.
● Ensure vendor parts orders are created, receipted, followed up or closed if not supplied.

Commercial and Cost Discipline
● Maintain front-of-house gross profit discipline for retail parts.
● Ensure changed COGS are reflected in pricing and invoicing where relevant.
● Log and follow up recoverable freight costs, including warranty freight and unusual retail customer parts requests.
● Work with Finance and the Supply Chain Lead to improve parts cost visibility, invoicing accuracy and margin protection.

Stock Accuracy and Process Discipline
● Support stocktake activity and maintain accurate parts locations and stock movements.
● Ensure parts are clean, identifiable, correctly located and easy to find.
● Work with Procurement on supplier availability, shortages, urgent sourcing and order follow-up.
● Support the broader Supply Chain team in maintaining inventory accuracy and parts traceability.

Why SwarmFarm?
SwarmFarm is driven by three core values:

It Matters - Making a real difference for farmers and sustainable agriculture
Get It Done - Solutions-focused and committed to delivering results
We Win Together - Success is shared across customers, partners, and team members