ITSM Developer with PA

Delivering vital insights into healthcare management systems, the ITSM Developer with PA will be instrumental in enhancing the performance analytics capabilities that support critical operational decisions. This role exists to bridge the gap between data analytics and service management, ensuring that information flows efficiently to optimise healthcare service delivery. Working within an environment that leverages ServiceNow technology, the successful candidate will influence how healthcare data is interpreted and applied, significantly impacting both day-to-day operations and strategic planning within a consulting context.

The primary purpose of the ITSM Developer with PA role is to develop, maintain, and improve the performance analytics functionality embedded within IT service management processes. This specialist position centres on utilising the ServiceNow platform to create meaningful analytical outputs that measure, track, and forecast service performance. Effective management of these analytics will empower decision-makers to identify areas for operational improvement and refine service delivery models to better meet healthcare clients’ needs.

Day-to-day activities will involve working closely with the broader ITSM and analytics teams to design and implement dashboards, reports, and metrics that reflect critical service management data points. The role demands a thorough understanding of performance analytics frameworks within the ServiceNow ecosystem, with an emphasis on ensuring data accuracy, relevance, and usability. The ITSM Developer with PA will also take part in ongoing efforts to streamline processes and automate reporting functions, thus reducing manual effort and increasing responsiveness.

This role accommodates remote working arrangements, reflecting modern workplace flexibility and enabling the candidate to perform collaboratively across distributed teams. Given the contract nature of the role, the ITSM Developer with PA will be expected to quickly integrate into existing workflows and demonstrate agility in adapting to evolving project requirements. While there are no specific benefits attached, the position offers valuable exposure to cutting-edge technologies and healthcare sector challenges within a management consulting framework.

Key technological expertise centres on ServiceNow, a platform pivotal to this role. The ITSM Developer with PA will utilise ServiceNow’s performance analytics modules to build advanced visualisations and insights that support service improvement initiatives. Familiarity with scripting, data manipulation, and platform configuration within ServiceNow will be crucial in delivering impactful analytical solutions. Through this technology enablement, the candidate will contribute to the optimisation of IT service management processes that underpin healthcare delivery improvements.

This role suits individuals with a background in IT service management development, particularly those who have engaged with performance analytics in a healthcare or service-oriented setting. Experience working remotely and collaborating across dispersed teams will support effective performance in this position. The focus should be on applying technical know-how to complex data sets and service workflows to drive business improvement and operational excellence.

The ITSM Developer with PA role sits within a broad services industry context, specifically under the umbrella of management consulting. This environment demands precision, reliability, and ongoing responsiveness to client demands, characteristics essential for the successful delivery of projects impacting healthcare service delivery. Candidates should be prepared to contribute their specialist expertise to meet the evolving analytical needs of this sector.

This position offers an opportunity to work at the intersection of technology and healthcare analytics, utilising ServiceNow to enhance how service management data informs critical healthcare operations. By delivering timely, accurate insights, the ITSM Developer with PA will play a key part in supporting informed decision-making and continuous service improvement within a complex and dynamic consulting setting.