SCM Director at global SaaS company

Driving operational delivery across Japan and the broader APAC region, the SCM Director at global SaaS company will spearhead supply chain management initiatives that are critical to maintaining seamless project and programme execution within a complex, bilingual environment. This role exists to ensure that delivery management aligns tightly with regional business objectives while responding efficiently to evolving customer demand and operational challenges. Embedded within a dynamic service-based setting, the position requires dexterity in coordinating multifaceted SCM processes supported by ERP technologies while managing diverse stakeholder expectations.

At the heart of this role is the responsibility to oversee SCM delivery management efforts across multiple projects, delivering consistent outcomes that bolster the company’s ability to scale and adapt in a competitive outsourcing and offshoring landscape. The SCM Director will lead initiatives that optimise supply chain workflows within a hybrid working model based in Japan, demanding fluency in both Japanese and English to navigate communication across regional teams and external partners. This bilingual requirement reinforces the vital role the successful candidate will have in bridging cultural and operational gaps, enhancing collaboration across borders.

On a day-to-day basis, the SCM Director will engage directly with project teams and operational leadership to monitor progress against delivery milestones, troubleshoot potential bottlenecks, and ensure programme objectives are met with precision and agility. The role includes driving process improvements that align supply chain operations with the company’s broader strategic goals, particularly within ERP-enabled frameworks that support complex service delivery models. Managing multiple streams of work, the SCM Director will provide programmatic oversight that integrates varied regional demands with global standards.

The hybrid work arrangement offers a balance of onsite presence in Japan with remote collaboration, facilitating engagement with a dispersed network of stakeholders. This flexibility supports the SCM Director’s ability to respond rapidly to regional market shifts and evolving project requirements while maintaining cohesion across operational units. The permanent nature of this role indicates a long-term commitment to influencing and stabilising regional delivery capabilities within the global SaaS environment.

Medical insurance is part of the benefits package offered, reflecting a commitment to employee wellbeing amid the demands of a senior operational leadership role. Candidates should be comfortable working within service-oriented outsourcing and offshoring sectors, where responsiveness and delivery excellence are paramount.

Successful applicants will bring a proven track record in delivery or programme management roles, particularly those involving supply chain functions within ERP contexts. Fluency in both Japanese and English is essential, enabling effective communication with internal teams and external partners throughout APAC. Experience in managing regional projects with complex stakeholder landscapes will underpin the candidate’s capability to excel in the SCM Director role at global SaaS company.

This vacancy represents a senior leadership position in a services industry environment focused on outsourcing and offshoring, where operational delivery excellence and regional coordination are key to sustained business performance.