ServiceNow ITAM Developer

A key focus within this role is delivering effective IT Asset Management solutions with a particular emphasis on Hardware Asset Management (HAM), where the ServiceNow ITAM Developer will drive the design and implementation of innovations supporting the full lifecycle of IT assets. This position exists to enable streamlined asset tracking and reporting by leveraging ServiceNow capabilities within a fast-paced, hybrid working environment that balances two days onsite with the flexibility of remote work. The successful candidate will make a direct impact on operational efficiency and risk reduction through precise asset management processes aligned with organisational needs.

The ServiceNow ITAM Developer will be responsible for developing, customising, and maintaining the ServiceNow platform to support comprehensive IT Asset Management coverage. This includes enhancing workflows, integrations, and dashboards that enable end-to-end visibility of hardware assets. A crucial aspect of the role involves collaborating closely with cross-functional teams to ensure that asset data remains accurate and up to date, preparing the organisation to meet compliance and financial accounting requirements associated with hardware assets. By focusing on HAM, the developer helps to provide timely insights and controls that preserve asset integrity and optimise utilisation.

Day-to-day activities will involve designing scalable ServiceNow ITAM modules tailored to hardware asset lifecycle needs, testing and deploying new features, troubleshooting issues, and implementing best practices to continuously improve system reliability and user experience. Integration with related IT Service Management (ITSM) elements and third-party tools will also feature prominently, ensuring seamless data exchange and consistent reporting capabilities. The hybrid working arrangement offers a collaborative onsite presence two days a week within Jersey City / New York, which supports team engagement and hands-on system oversight, while providing the balance of remote work for focused development tasks.

This is a permanent role requiring a candidate proficient in leveraging ServiceNow to deliver specialised IT Asset Management solutions. Although specific requirements and certifications have not been detailed, experience with ServiceNow development including scripting, configuration, and the ITAM module will be central to success. An understanding of asset lifecycle processes, particularly hardware asset management, will ensure the developer can effectively translate business needs into technical specifications. The role demands an ability to work methodically and communicate efficiently with business stakeholders and technical teams to maintain the platform’s integrity and adaptation over time.

The package includes a competitive retirement benefits plan, with pension contributions and a 401(k) match, alongside comprehensive medical and dental insurance coverage and additional health-related benefits such as eye tests. These form part of the broader total rewards framework supporting employee wellbeing in this hybrid role. Working within a stable and supportive technology function, the ServiceNow ITAM Developer will contribute to a critical area underpinning the organisation’s operational controls, compliance, and asset governance strategies.

This vacancy sits firmly within the financial services technology sector, specifically fintech, where effective management of IT assets plays a pivotal role in supporting secure, compliant, and efficient technology platforms. Expertise in IT Asset Management on ServiceNow is highly sought after to support ongoing business needs and transformation objectives in this dynamic environment.