The HRSD BPC is central to advancing operational delivery within a healthcare-oriented consulting environment, tasked with ensuring that business processes integrate seamlessly with evolving digital systems. This role exists to bridge the gap between technical teams and business stakeholders, ensuring ServiceNow implementations align with organisational goals and service demands, ultimately driving efficiencies in service delivery and process execution across healthcare projects.

In this position, the successful candidate will analyse current workflows, identify pain points, and translate business requirements into technical solutions that leverage the flexibility and capabilities of ServiceNow. As a pivotal contributor within a remote working setup, the HRSD BPC will engage with multiple stakeholders to deliver process optimisations and support the ongoing transformation initiatives within healthcare management consulting. The role demands a detailed understanding of business process consulting tailored to the intricacies of healthcare services, making sure that digital platforms not only support but improve client-facing outcomes.

Daily responsibilities will involve mapping, documenting, and re-engineering business processes while collaborating closely with technical teams to ensure development efforts deliver practical solutions. The HRSD BPC will provide insight into best practices for business process design and influence the prioritisation of feature development through detailed service management frameworks. Working extensively with ServiceNow, the candidate will be expected to understand its capabilities within the IT Service Management and Human Resources Service Delivery modules, ensuring the system’s configuration aligns with business process requirements.

This is a contract role offered fully remote, providing flexibility while remaining connected to a dynamic project environment focused on continuous improvement of healthcare consulting services. The absence of office location demands means the HRSD BPC will utilise digital collaboration tools to facilitate communication, documentation, and delivery across geographically dispersed teams. As part of a broader team responsible for implementing and maintaining ServiceNow solutions, the role requires adaptability and clarity in communication to translate complex business needs into technology-enabling solutions.

Experience working in management consulting, particularly within service delivery or process optimisation for healthcare-related clients, will enhance the candidate’s ability to succeed. While specific qualifications and certifications have not been stipulated, proficiency with ServiceNow and demonstrable expertise in business process analysis and consultancy within digital environments will be critical. The HRSD BPC should be comfortable working autonomously yet collaboratively, with strong attention to detail and the analytical skills necessary to interrogate existing processes and propose actionable improvements.

The contract’s focus on strategic business process consulting within a healthcare context situates the HRSD BPC as a key driver of process innovation, balancing customer service demands with digital enablement. By championing efficient service delivery frameworks and working through complex operational challenges, the individual will contribute significantly to enhancing client service execution and satisfaction.

This role operates within the management consulting sector, supporting service improvements through the deployment and optimisation of technology platforms within healthcare projects.

Delivering business process insights and partner collaboration, the ITAM BPC for Corex part time role requires a focus on streamlining asset management workflows within an advanced ServiceNow environment. This position exists to embed expert consulting practices directly into IT Asset Management (ITAM) functions, enhancing operational efficiency and enabling more strategic decision-making in a remote working setup. The successful individual will have a tangible impact on improving internal processes and supporting ongoing transformation efforts in a management consulting context.

The primary purpose of this role is to act as a business process consultant embedded internally for ITAM, providing specialist expertise to optimise existing procedures and identify areas for refinement. Working within this capacity ensures that ITAM teams have access to informed guidance, aligned with organisational objectives and technological platforms. The assignment demands methodical analysis and the delivery of well-founded recommendations, ultimately supporting the broader goal of elevating asset lifecycle management through better process design and adoption.

Day-to-day activities revolve around detailed business process consulting within the ITAM domain, focusing particularly on leveraging the capabilities of ServiceNow as a strategic tool. As the ITAM BPC for Corex part time, you will work remotely to analyse current workflows, engage with stakeholders to understand pain points, and help design enhancements that reduce redundancy and improve data integrity. By contributing to continuous service improvement initiatives, you will play a crucial role in ensuring that the ITAM function aligns tightly with evolving business needs and shifts in regulatory requirements common in services and management consulting projects.

Given the contract nature of the role, flexibility and autonomous working are key, with all activities conducted remotely. This arrangement supports focused engagement with the ITAM environment without geographic constraints, enabling concentrated consultation while integrating seamlessly with dispersed teams. The part-time commitment allows for a balanced workload tailored to the project’s evolving demands, making it suitable for professionals seeking a well-defined but flexible consulting assignment.

The ITAM BPC for Corex part time requires close collaboration with internal teams to bring a business analyst perspective to complex ITAM challenges. This involves translating operational difficulties into actionable business process improvements and utilising ServiceNow’s platform to embed those process changes effectively. While the technology skills needed centre primarily on familiarity with ServiceNow’s functionality in ITAM contexts, the emphasis is on the consultant’s ability to advise on process optimisation rather than technical development or coding.

Applicants should be comfortable working within a management consulting environment where structured problem-solving and adherence to established methodologies underpin success. Experience or understanding of IT Asset Management practices, combined with the ability to distil complex process requirements into clear, achievable plans, will be essential for this role. The expectation is to drive improvements that deliver measurable operational benefit, supporting the wider consulting project goals without necessitating direct client identification or first-hand knowledge of specific organisation details.

The engagement fits within the services sector and offers an opportunity to contribute specialist expertise to a transformative business area focused on modernising ITAM through business process consulting. The contract status reflects the project-based nature of the work, aligned with consultancy best practices aimed at delivering precise, value-driven outcomes. Remote working conditions encourage productivity and accessibility, aligning with current industry trends favouring flexible, outcome-oriented roles.

This position provides a focused consultancy assignment where the ITAM BPC for Corex part time will leverage business analyst skills to bridge the gap between technology deployment and business process effectiveness within IT Asset Management frameworks. The combination of specialist business process insight and ServiceNow operational familiarity defines the scope, ensuring the right candidate is well placed to influence improvements in this niche, highly business-critical domain of management consulting services.

Dans un contexte où la complexité et le volume des demandes évoluent rapidement, le PO/BA ServiceNow intervient pour structurer et optimiser la gestion du cycle de vie des demandes au sein d’un programme global de réapprovisionnement. Ce rôle clé vise à industrialiser et centraliser les processus de gestion de la demande afin d’assurer la fiabilité des cycles d’approbation et de suivi dans ServiceNow, en particulier pour l’application STAR dédiée au calcul et à l’automatisation du réapprovisionnement sur plusieurs périmètres internationaux. Le succès dans cette fonction impactera directement la qualité du pilotage opérationnel et stratégique via des dashboards en temps réel, tout en renforçant la collaboration entre équipes métiers et IT.

Le PO/BA ServiceNow a pour mission principale de cadrer et standardiser le workflow cible de gestion des demandes dans l’outil ServiceNow, modelant ainsi l’ensemble du processus depuis la réception jusqu’à la clôture des demandes. Cette harmonisation passe par l’adaptation des formulaires et des typologies de demandes, qui couvrent notamment des évolutions fonctionnelles, des flux d’interfaces et des projets de déploiement. La personne retenue jouera un rôle actif dans la migration et la qualification du backlog existant, actuellement géré sous format Excel, en veillant à la cohérence et à l’intégrité des données transférées pour garantir une transition fluide.

La mise en place de tableaux de bord personnalisés constitue également une responsabilité majeure, permettant de fournir des indicateurs précis pour le suivi de la volumétrie, des statuts par domaines et pays, ainsi que de la capacité versus la charge. Ces dashboards serviront d’outils opérationnels mais aussi en appui des comités de pilotage hebdomadaires et mensuels, permettant ainsi un pilotage réactif et éclairé. Par ailleurs, le PO/BA ServiceNow accompagnera le changement en rédigeant les guidelines d’utilisation et en formant les équipes clés à la bonne pratique de saisie et de suivi dans ServiceNow, assurant ainsi l’appropriation et la pérennité des nouveaux processus.

Dans cette fonction hybride, localisée principalement en télétravail avec une présence requise trois jours par semaine sur site, le candidat évoluera au sein d’une équipe déjà bien en rythme, au contact direct de l’IT Program Manager STAR et des acteurs métiers. La contractualisation est en mode prestation, avec une forte exigence en anglais professionnel, nécessaire pour collaborer avec des interlocuteurs internationaux. La maîtrise pratique et opérationnelle de ServiceNow est indispensable, notamment sur les modules Demand Management, Strategic Portfolio Management ou Agile, avec une expérience avérée dans la configuration de formulaires et la création de rapports personnalisés.

Pour réussir dans ce poste, l’expérience professionnelle devra s’appuyer sur au moins quatre à six ans dans un rôle de Product Owner, Lead Business Analyst ou Consultant Fonctionnel IT, en contexte de gestion de backlog et de comitologie projet. Une connaissance des environnements Supply Chain, réapprovisionnement ou ERP sera un atout appréciable, notamment dans un écosystème Anaplan ou SAP, même si elle n’est pas indispensable. Le profil recherché doit être autonome, rigoureux et capable de synthétiser des informations complexes tout en facilitant la communication entre équipes techniques et métiers.

Le PO/BA ServiceNow évoluera dans un domaine d’activité orienté vers les technologies de l’information et les services associés, en jouant un rôle stratégique dans la digitalisation et la modernisation des processus métiers. Ce poste s’adresse à un professionnel désirant s’impliquer pleinement dans la transformation des modes opératoires de gestion de la demande, avec un impact direct sur la performance et la gouvernance du programme.

Cette mission offre un cadre stimulant pour un profil expert qui souhaite contribuer à une amélioration continue dans un contexte international, en optimisant les outils et les flux de travail via ServiceNow. Vous intégrerez ainsi un environnement où la consolidation des données, la structuration des processus et l’accompagnement au changement sont au cœur des priorités pour répondre efficacement aux besoins métiers.