ServiceNow-Entwickler

The ServiceNow Developers will design and deliver ITSM and HRSD solutions that address business requirements, from initial solution design through configuration, testing and deployment. The role combines hands-on platform development with the practical work of resolving defects and performance issues, helping ensure that ServiceNow applications support the needs they were built to meet.

Working across IT service management and human resources service delivery, you will configure and customise applications using JavaScript and platform capabilities such as Business Rules, Script Includes, UI Policies, Client Scripts and Flow Designer. The scope includes HR Case Management, Employee Service Center, Knowledge Management and Lifecycle Events, alongside Service Catalogs, Record Producers and workflows. You will also develop reports, dashboards and performance analytics to help present relevant service information.

Integration work forms another part of the position. You will develop and maintain connections using REST, SOAP, IntegrationHub and MID Server, while applying knowledge of Service Portal and the wider ServiceNow platform architecture. Understanding of CMDB, Discovery and Asset Management is relevant to the surrounding platform environment. Throughout delivery, you will contribute to requirements gathering and solution design, then support testing and deployment. Troubleshooting application defects and performance issues will also be part of the work, with development standards and governance practices guiding how changes are delivered.

For the ServiceNow Developers, the focus is on translating requirements into maintainable platform solutions across ITSM and HRSD, while contributing through the stages of implementation. The position calls for five to seven years’ experience and the ability to work within an Agile delivery model. Strong JavaScript skills are important, as is practical expertise across the relevant ServiceNow modules and development tools.

The required certifications are:

- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Implementation Specialist – ITSM (CIS-ITSM)

An additional ServiceNow Certified Implementation Specialist – HRSD (CIS-HRSD) certification is noted as desirable. ITIL Foundation v4 and a relevant Certified Application Specialist certification are also preferred.

The role is permanent and hybrid, with three days a week on site. The specific location is determined by business requirements. No benefits information is provided.

This position is suited to an experienced developer who can take part in both the technical build and the delivery process, working across configuration, integrations, reporting and deployment. The work calls for a sound understanding of ServiceNow architecture and development practices, alongside the ability to investigate issues and apply platform capabilities to defined business needs.

The role is within the management consulting industry and the broader services sector.