The Project Manager will play a pivotal role in steering complex digital transformation initiatives centred on the ServiceNow platform within a demanding federal and enterprise environment. This position exists to ensure the seamless delivery and strategic alignment of ServiceNow-based solutions that enhance operational efficiency, modernise workflows, and support evolving technology roadmaps. Operating in a technically sophisticated setting with low-code platform solutions, the successful candidate will influence both process improvement and strategic technology adoption, contributing significantly to mission-critical business outcomes.

In this role, the Project Manager will drive end-to-end project delivery, collaborating closely with executive leadership and business stakeholders to shape technology strategies and advance modernisation plans. Leading discovery sessions to diagnose current operational challenges and define future-state processes will be key, providing actionable insights to inform ServiceNow implementation strategies. Holding accountability throughout the project lifecycle—from requirements gathering, design, and testing through to deployment and user adoption—is essential to ensure that initiatives are executed on time and aligned with organisational goals.

Day-to-day responsibilities involve facilitating communication between senior stakeholders and technical teams, translating complex technical concepts into understandable terms for diverse audiences. The Project Manager will establish and maintain governance frameworks, including operating models and workflow improvements, to guarantee project integrity and guide decision-making processes. Working in partnership with architects, developers, and cross-functional teams, the role demands prioritising enhancement requests to maximise platform capabilities and meet business demands effectively.

This contract-based role is fully onsite at Fort Lee, VA, requiring dedicated presence five days a week to support close collaboration across teams and stakeholders. Candidates will operate within a regulated federal environment, where adherence to compliance standards such as NIST, RMF, eMASS, DoD 8140, and IL4/IL5 classifications is paramount. The working context involves consistent interaction with technology consulting engagements focused on government program delivery, where security clearances and citizenship status are critical prerequisites.

The Project Manager position specifically requires a comprehensive background in managing technology projects within federal frameworks, coupled with substantial expertise in ServiceNow or comparable low-code/no-code platforms. Candidates should hold an active Secret Clearance, U.S. Citizenship, a PMP certification, and bring a minimum of eight years’ project management experience, including at least four years in delivering ServiceNow solutions. Experience supporting federal government programmes and in leading technology consulting initiatives will be instrumental in succeeding here.

Additional qualifications that will strengthen candidacy include Certified Scrum Master accreditation, AWS Certified Cloud Practitioner status, and a solid understanding of ITIL and IT Service Management principles. The ability to navigate the complexities of enterprise architecture and system design, together with familiarity with federal compliance and security protocols, will underpin effective project leadership.

This role demands strong strategic thinking to evaluate emerging technologies against business objectives, ensuring the chosen solutions drive innovation while maintaining feasibility. The Project Manager will also be expected to contribute to proofs of concept and explore innovative approaches to address evolving business challenges. Managing risks and conflicts, balancing multiple priorities, and meeting stakeholder expectations are core to the successful delivery of the portfolio of ServiceNow projects.

The aerospace, defence, space, and government administration sectors provide the operational backdrop for this role, underlining the importance of robust security practices and reliable project execution in service of public sector missions. This position offers the chance to engage deeply with technology modernisation and digital transformation efforts in a high-stakes environment where the impact of well-managed projects is significant and far-reaching.

A crucial element in advancing the digital transformation within a specialist environment, the Scrum Master will facilitate the sustainable self-organisation of a software and data solution team managing biological substances and sample tracking tools. Tasked with ensuring the framing and execution of Agile principles in a hybrid work set-up, this role supports the seamless delivery of a centralised platform that spans multiple integrated applications and APIs. Through promoting transparency, continuous inspection, and collaborative adaptation, the successful candidate will drive efficiency across interdependent streams while liaising effectively with internal and external stakeholders.

This role exists to embed Scrum frameworks within a team that has recently transitioned to a product mode of operation, integrating business ownership with product ownership and stream leadership. The Scrum Master will be instrumental in orchestrating the agile rituals—such as Sprint Planning, Daily Stand-ups, Backlog Refinements, Reviews, and Retrospectives—to maintain alignment and momentum. By facilitating communication flows and dependency management, the individual will remove internal and external impediments that could undermine team performance, thereby enhancing delivery cadence and fostering multidisciplinary teamwork.

Day-to-day responsibilities will include preparing and animating the core Scrum ceremonies, ensuring they add value and promote focused collaboration. The Scrum Master will support the team’s evolution toward a self-managed unit capable of sustaining agile practices autonomously. Another key function is nurturing a culture of open communication and accountability, assisting in synchronising with other teams where dependencies exist. This activity requires a nuanced understanding of agile frameworks and an ability to adapt facilitation techniques to suit a complex, technology-driven environment that operates partly on-site with at least two days a week at designated locations.

The technology environment underpinning this role is centred on web-based applications designed for managing biological workflows and data sets, encompassing platforms developed in-house and supported through APIs. The Scrum Master will thus operate within a context where technical understanding supports the elimination of blockers and fosters iterative product development cycles. The role demands a pragmatic approach to the adoption and enforcement of Agile methodologies, including Scrum as the core framework, with Kanban, Lean, and SAFe experience providing additional depth.

Working at 50% part-time commitment, this contract position offers continuity through renewable three-month engagements, starting immediately. The role requires fluency in English due to the international scope of the project. Candidates will find themselves contributing to a mission-critical software solution supporting research activities that rely on precise data handling and sample management.

Candidates should possess a minimum of five years’ experience working in an Agile environment, with at least three years dedicated to the Scrum Master role. Prior exposure to the responsibilities of a Product Owner is highly valued, reflecting the close interplay between product vision and delivery within this team. Certifications such as PSM I/II or CSM are desirable indicators of professional expertise and commitment to Agile standards. Proficiency in running facilitation workshops employing methodologies like Design Thinking and User Story Mapping will complement the ability to guide the team toward collaborative problem-solving and innovative outcomes.

This role’s hybrid working arrangement requires a presence on-site for around two days each week at locations near Saclay or Suresnes, ensuring critical face-to-face interaction while supporting flexibility. The successful Scrum Master will find themselves embedded within a productive setting that balances agile discipline with the challenges of managing complex dependencies across multiple solution streams.

The position is within the information technology and services sector, specialising in software solutions that enable advanced data management for research purposes. The contract nature of the role supports a focused engagement aligned precisely with the evolving needs of the project, offering a professional environment where agile expertise directly influences technical and operational success.