ServiceNow CMA / CTA

We are seeking a skilled Service Management professional to enhance our ServiceNow capabilities. In this remote position, you will play a crucial role in streamlining service delivery and optimizing processes within the organization. Collaboration with various teams will be essential to ensure our service management practices meet business objectives effectively.

• Proven experience with ServiceNow platform implementations and configurations
• Strong knowledge of ITSM processes and frameworks, including Incident, Problem, and Change Management
• Ability to analyze and improve service workflows for increased efficiency
• Familiarity with reporting and dashboarding within ServiceNow
• Excellent communication skills, with the ability to work with technical and non-technical stakeholders

This is a remote role that offers flexibility and the opportunity to significantly impact the way we deliver services. If you are ready to bring your expertise in Service Management to our organization, we encourage you to apply.