Salesforce/ServiceMax Solution Architect

Bringing specialist expertise to the forefront, the Salesforce/ServiceMax Solution Architect will be instrumental in shaping and delivering complex solutions that enhance service operations within an evolving digital landscape. This role exists to bridge technical design and client-facing consultancy, ensuring that Salesforce.com and ServiceMax platforms are optimally aligned with operational goals to support ongoing business improvement initiatives. The successful candidate will have a direct impact on how service processes are architected and delivered, enabling seamless integration and strategic development across technology environments.

In this capacity, the Salesforce/ServiceMax Solution Architect will be responsible for interpreting client requirements and translating them into scalable, maintainable architecture designs. Drawing on a consulting background, the role demands active engagement with stakeholders to understand business challenges and propose innovative solutions within the Salesforce and ServiceMax ecosystems. A key focus will be facilitating the delivery of tailored service management solutions that improve efficiency and drive transformation in service execution.

Day-to-day activities will encompass the design, documentation, and validation of architectural solutions aligned with best practices in Salesforce.com and ServiceMax. The architect will act as a trusted advisor during both pre-sales and delivery phases, collaborating closely with development teams to ensure that architectural blueprints are upheld and technical risks mitigated. Given the client-facing nature of this position, strong communication skills are essential for articulating complex technical concepts to diverse audiences and securing stakeholder buy-in.

Operating fully remotely, this permanent role offers flexibility while demanding a high degree of autonomy and accountability. The Salesforce and ServiceMax technologies at the core of this vacancy are key enablers for service-centric organisations seeking to modernise and refine their operational frameworks. Expertise in these platforms allows the architect to design integrated workflows that leverage automation and data analytics, ultimately supporting better decision-making and customer service outcomes.

Candidates with a background in consulting, particularly within Salesforce.com implementations coupled with ServiceMax experience, will find this role rewarding. The ability to navigate both the technical architecture and the business context behind client challenges is paramount. Strong experience shaping enterprise-level solutions and having oversight of technical delivery will be critical for success.

Key aspects include:

- Translating complex business requirements into detailed architectural solutions within Salesforce.com and ServiceMax environments
- Acting as a technical consultant interfacing directly with clients to align solutions with business strategy
- Ensuring consistent application of architectural standards and governance across implementations
- Contributing to technical proposals and supporting presales activities as needed
- Collaborating with delivery teams to oversee implementation fidelity and risk management

This role sits within the information services sector, supporting organisations that provide critical service management and operational capabilities across diverse industries. The emphasis is on operational delivery and technology enablement through specialist expertise, providing impactful solutions within a remote working arrangement.

The Salesforce/ServiceMax Solution Architect is a pivotal position designed to combine technical acumen, consultancy skills, and strategic insight, driving meaningful business improvements by leveraging industry-leading platforms.