Senior / cloud Engineer

The Senior / cloud Engineer will lead the day-to-day support and continuous improvement of multiple clients’ cloud environments, ensuring that infrastructure and security measures align with evolving business needs. This role exists to maintain high service standards within a dynamic managed service provider setting, balancing operational support with project delivery to drive added value through technological innovation. Operating within a small, focused team, the successful candidate will influence how cloud technologies are deployed to enhance client performance, combining reactive problem solving with proactive automation and optimisation.

Working closely with support colleagues and external suppliers, the Senior / cloud Engineer holds responsibility for managing and optimising cloud infrastructure, with a particular emphasis on firewall configurations, security protocols, and scripting to streamline deployment and reporting processes. A commitment to maintaining up-to-date knowledge of cloud monitoring tools, network setups, and security updates is essential, as is the ability to communicate clearly and constructively with clients to build trusted relationships. The role demands a strong operational focus, ensuring service quality is consistently delivered while identifying opportunities for continuous service improvement.

A typical day involves hands-on management of cloud environments, including updating security and network documentation to reflect infrastructure changes and rolling out firewall and router updates to protect against vulnerabilities. Alongside operational duties, this role requires effective coordination of project and client management tasks, ensuring that projects are delivered on time, within budget, and aligned with client expectations. Keeping abreast of product rollouts, pricing changes, and engineering costs is crucial to delivering cost-effective solutions and maximising return on investment for clients.

Technically, the Senior / cloud Engineer needs well-rounded expertise across a range of areas. Proficiency with a leading firewall vendor—ideally FortiGate—is essential, as is experienced hardware troubleshooting within Windows environments. Skills in mobile device management (MDM), Office 365 conditional access, and SharePoint configuration underpin much of the day-to-day work. Additionally, a solid understanding of networking fundamentals, knowledge of how to handle security breaches, and familiarity with Power BI for reporting purposes will support broader responsibilities within the role. The candidate should demonstrate a track record of independently completing technical tasks on schedule, alongside collaborating with various stakeholders to deliver comprehensive cloud solutions.

The position requires strong communication skills backed by qualifications at A-Level or HND standard, ensuring both verbal and written clarity when liaising with customers and colleagues. Experience within a support helpdesk environment, especially in a managed service provider context, provides the practical foundation necessary for success. This role offers the chance to take ownership within a compact team, where technical autonomy is balanced with collaborative engagement.

The working pattern is office-based, with a core 40-hour week between 09:00 and 17:30, including a rotating four-week schedule that may involve earlier starts from 08:00 and occasional Saturday emergency cover supporting key clients. There is also an element of travel involved when visiting client sites, providing variety to the working environment.

Candidates joining this role can expect the freedom to develop new technical skills and to shape their own workload through ongoing automation and process improvements. Responsibility for supporting a diverse technology stack allows for continual learning and refinement of expertise. The operational scope includes both routine support activities and strategic project involvement, offering a balanced and engaging role ideal for an engineer looking to broaden their impact.

This role sits within the Information Technology and Services sector, supporting clients through a blend of cloud engineering, security, and managed service delivery. It provides a platform to apply deep technical knowledge while contributing to client success in a fast-evolving digital landscape.