CMDB Developer

Supporting a growing function within IT Operations Management, the CMDB Developer will focus on enhancing and maintaining the configuration management database to ensure accurate and reliable data for critical service management processes. This role exists to address the increasing complexity of IT environments by delivering robust CMDB solutions that underpin effective decision-making and operational delivery. The successful candidate will influence the stability and transparency of infrastructure information, working with ServiceNow technologies to advance ITOM capabilities.

The position centres on developing, configuring, and optimising the CMDB to support infrastructure and application tracking that drives service excellence. Responsibilities include designing and implementing integrations between the CMDB and other IT service management components, ensuring data integrity, and automating routine tasks to reduce manual effort. Maintaining alignment with ITOM best practices, this role will also contribute to continuous improvement initiatives that streamline how configuration data is captured, verified, and utilised across the enterprise.

On a day-to-day basis, the CMDB Developer will collaborate with IT teams to understand evolving requirements and translate these into sustainable technical solutions. Troubleshooting issues, performing root cause analysis, and supporting change management activities related to the CMDB will be key aspects of the workload. The developer will also assist in preparing documentation and providing guidance to operational teams to foster consistent CMDB usage and governance.

This is a contract position with fully remote working arrangements, providing flexibility while requiring disciplined self-management and clear communication across distributed teams. The role demands solid experience with ServiceNow, as this platform forms the foundation for the CMDB and ITOM toolset. Familiarity with integration technologies and scripting within the ServiceNow environment will contribute significantly to success in this role.

Candidates applying for the CMDB Developer role should demonstrate a strong technical background in configuration management and ITOM, particularly within complex managed service contexts. While no formal certifications are specified, proven hands-on expertise with ServiceNow development and administration, including customisations and workflows, is essential.

This assignment is situated within the services sector, specifically management consulting, where reliable IT operations data is critical for delivering value to clients through improved service availability and enhanced operational insights.

- Proven experience in ServiceNow platform development focused on CMDB and ITOM
- Strong problem-solving skills related to data modelling and integration challenges
- Ability to work independently and maintain effective communication remotely

This role offers the chance to contribute directly to the modernisation and operational excellence of IT infrastructure management through focused development of the CMDB, supporting a broader ITOM strategy without direct supervision.

The contracting nature of the position reflects a project-oriented environment requiring adaptability and commitment to project milestones. Remote working means applicants must be comfortable managing priorities and collaborating virtually with stakeholders across various locations.

This recruitment brief serves clients within the management consulting industry, delivering specialist IT services to enable business transformation and operational efficiency.