NetSuite Support — Contract Role Requirements
One fixed-term hire, initially twelve months, with the option to extend or convert. Two options are presented; Option B is recommended. Both are written so either can be posted as-is.
Option A — NetSuite Analyst, Functional (12-month contract)
An analyst who takes over day-to-day NetSuite administration: keeping the system configured correctly, producing the reporting the business runs on, and acting as first-line support for users across finance, operations and project management.
Key responsibilities
● Build and maintain saved searches, reports and dashboards for finance, PMO and operations.
● Prepare and execute data imports, including multi-file imports for transactions and inventory, and resolve the errors they produce.
● Provision users, roles and permissions; maintain access records and support periodic access reviews.
● Maintain transaction form and PDF template changes, and make routine workflow adjustments.
● Act as first-line support for user-reported issues: reproduce, document, and either resolve or escalate with a clear write-up.
● Test system releases and internal builds before they reach production, and keep process documentation and field schemas current.
Required qualifications
● One to three years in an ERP, accounting systems, business analyst or operations support role, with hands-on system administration rather than end-user experience alone.
● Working knowledge of saved searches or equivalent reporting tools in another ERP, and of structured data imports.
● Comfort with structured data: understands records, fields, keys, and the difference between a header and a line.
● Clear written communication. A material part of this role is writing down what was done and why.
● Methodical troubleshooting habits and a willingness to read an error message rather than escalate it unread.
Preferred
● Direct NetSuite administration experience.
● Accounting or bookkeeping background, or exposure to project accounting or job costing.
● SQL, or report building in another ERP or BI tool.

Option B — Junior NetSuite Analyst, Technical (12-month contract)
A junior analyst with genuine programming ability, who absorbs the routine administration queue and takes the first pass at every script-level issue — reproducing it, gathering the evidence, isolating the cause, and either fixing it under review or handing over a diagnosis rather than a symptom. This is the recommended option.
Key responsibilities
● Take first-pass diagnosis of script and integration failures: reproduce the issue, read the execution logs, isolate it to the responsible script, and write up what was found.
● Read and trace existing SuiteScript to answer questions about how current functionality behaves.
● Make small, bounded changes to existing scripts — field handling, validation messages, log output, defined logic changes — developed in a sandbox and reviewed before deployment.
● Build and maintain saved searches, reports and dashboards for finance, PMO and operations.
● Prepare and execute data imports, including multi-file imports, and resolve the errors they produce.
● Provision users, roles and permissions; maintain transaction forms, PDF templates and routine workflow changes.
● Act as first-line support for user-reported issues, escalating with a clear written diagnosis where a fix is beyond current scope.
● Document what was changed and why — in code comments, in the build log and in the project documents. This is a house standard and is assessed in review.
Required qualifications
● Demonstrable programming ability, ideally in JavaScript — from coursework, a portfolio, personal projects or prior scripting in a business role. Professional development experience is not required.
● Ability to read and reason about code they did not write, and to explain what it does. This is tested at interview with a real sample.
● Methodical troubleshooting habits: reproduces before fixing, reads the error, and can describe what was ruled out and why.
● A diploma or degree in computer science, software development, information systems or a related field — or equivalent practical experience.
● Clear written communication and a genuine interest in the business problem behind a request.
Preferred
● Any NetSuite or SuiteScript exposure, including academic, self-taught or as an end user.
● JavaScript specifically, and familiarity with JSON and REST APIs.
● SQL, or experience querying a relational database directly.
● Exposure to accounting, project or inventory systems in any capacity.