CSDM/CMDB BPC

The CSDM/CMDB BPC will be instrumental in strengthening the integrity and effectiveness of ServiceNow’s Configuration Management Database (CMDB) and Common Service Data Model (CSDM) frameworks, ensuring that data structures are aligned with business needs and technology architectures. This role exists to support organisational goals through expert-led workshops and training sessions that drive the adoption and optimisation of ServiceNow ITSM capabilities. The successful candidate will influence how the IT landscape is understood and managed, supporting smoother operational delivery and informed decision-making within a remote working environment.

In this role, the CSDM/CMDB BPC will apply subject matter expertise in ServiceNow’s configuration management service, focusing on the alignment of CMDB data models to meet evolving operational requirements. Leading workshops and engaging with key stakeholders will form a core part of the role, ensuring that the wider business gains clear visibility into configuration items and service relationships essential for effective service management. Emphasising structured knowledge transfer, the position enables skill development and confidence in managing CMDB processes aligned to the CSDM framework, thereby advancing service reliability and compliance.

Day-to-day responsibilities will centre around working remotely to coordinate and facilitate interactive sessions that clarify complex CSDM and CMDB concepts. The role requires close collaboration with technical teams and service managers to assess current state data models, identify gaps, and provide guidance on best practices for data governance and model refinement. The ability to translate technical detail into actionable insights during workshops will help improve data quality and streamline service management workflows, directly impacting efficiency across the organisation’s IT service delivery.

A strong command of ServiceNow ITSM modules underpins the activities expected in this position. The CSDM/CMDB BPC will draw on this expertise to support continuous improvements within the ServiceNow ecosystem, applying a methodical approach to problem-solving configuration and data modelling challenges. Remote working arrangements provide flexibility, enabling the individual to deliver training sessions and stakeholder engagements effectively across different time zones or dispersed teams, ensuring consistent knowledge dissemination regardless of location.

This is a contract role offered on a fully remote basis, facilitating engagement without geographic constraints. While no explicit benefits package is detailed, the position suits professionals seeking to leverage specialist skills in ServiceNow configuration management within a management consulting industry context. The focus remains sharply on technical leadership and knowledge sharing to elevate ServiceNow’s operational contribution through enhanced data modelling frameworks.

Typical candidate qualities for the CSDM/CMDB BPC include demonstrated expertise in ServiceNow ITSM, particularly around CMDB and CSDM domains, alongside proven experience leading workshops or training sessions. Candidates will excel at communicating complex technical concepts to diverse audiences and have a track record in influencing data strategy within a service management environment. The role demands a disciplined, consultancy-style mindset adaptable to remote collaboration, bringing clarity and governance to ServiceNow configuration data assets.

This contract assignment sits within the management consulting sector, servicing organisations requiring specialised advice and delivery support to optimise their IT service management infrastructure and frameworks. The position offers a focussed chance to contribute specialist expertise operating at the intersection of technology enablement and operational delivery within a remotely hosted technology environment.