ServiceNow Engineer

The ServiceNow Engineer will contribute to enhancing IT service management by focusing on the development and optimisation of applications within the App Engine framework, alongside supporting IT operations management processes. This role exists to address increasing demands on ITSM capabilities, ensuring that digital workflows are robust, efficient, and aligned with operational goals. By delivering tailored ServiceNow solutions, the successful candidate will directly impact business continuity and service delivery within a facilities services environment, working onsite throughout the week to collaborate closely with technical and operational teams.

The core purpose of the ServiceNow Engineer position is to develop and maintain ITSM applications that drive improved service workflows and user experience. This involves designing and implementing enhancements using the ServiceNow App Engine, along with applying foundational ITOM practices to streamline infrastructure and service monitoring. The role demands a proactive approach to problem solving within the ServiceNow platform, balancing development cycles with operational support to ensure continuous service improvements.

Day-to-day activities will centre around building custom applications and modules, configuring ServiceNow components, and supporting integration efforts with existing systems. Strong familiarity with App Engine development techniques will be critical, as the engineer will engage in coding, testing, and deploying solutions that scale with business needs. Experience in ITOM will complement this work by enabling better visibility into IT infrastructure, automating routine operational tasks, and contributing to incident and change management efficiencies.

Operating exclusively onsite for five days per week, the successful candidate will be immersed in a collaborative environment that demands both technical expertise and close communication with colleagues managing facilities services. This direct engagement ensures that the engineer remains aligned with immediate business priorities and can respond swiftly to evolving operational demands. The permanent nature of the role supports continuity and allows for sustained contributions to service optimisation initiatives.

Although the responsibilities largely focus on ServiceNow development and operational delivery, the role also offers the chance to work within a specialised technology platform recognised for its transformational impact on IT service management. In this context, the ServiceNow Engineer will engage with ITSM modules, leveraging App Engine capabilities to create tailored workflows that enhance automation and reduce manual intervention. The integration of some ITOM experience provides additional insight into the management of IT infrastructure, enabling the engineer to support and improve monitoring and event management processes.

Benefits include participation in a pension retirement savings plan with matching contributions, comprehensive medical and dental insurance, and provision for eye tests, reflecting a commitment to employee wellbeing. These benefits provide stability and support to the individual, complementing the professional growth experienced through the hands-on nature of the role.

Candidates suited to this role will have demonstrable experience in ServiceNow ITSM development, particularly with building and customising applications using App Engine components. Practical understanding of ITOM processes, while not the primary focus, is valued to enhance operational support capabilities. The ideal candidate will be comfortable working within a dynamic environment that demands full-time onsite presence, allowing seamless integration into project and operational teams.

- Proficiency in ServiceNow ITSM application development within the App Engine framework
- Familiarity with ITOM concepts including event management and infrastructure monitoring
- Ability to work onsite full-time, collaborating closely with business and technical stakeholders
- Commitment to delivering high-quality, scalable, and maintainable ServiceNow solutions

The ServiceNow Engineer will play a key role in supporting a broad facilities services operation through the deployment and enhancement of critical ITSM applications. Embedded in a service-focused industry, this role shapes the digital mechanisms that underpin daily IT service delivery and operational effectiveness within the services sector.