Architecte de solutions CRM

Playing a pivotal role in the ongoing modernisation of customer engagement platforms, the Solution Architekt CRM is tasked with designing, developing, and delivering scalable CRM solutions that underpin business growth within a hybrid working environment. This role exists to align CRM capabilities closely with operational and market demands in the manufacturing sector, ensuring that the technological infrastructure effectively supports evolving customer interactions and data management requirements. The successful candidate will influence the shape and functionality of the CRM ecosystem, enabling smoother processes and enhanced connectivity between corporate departments.

The primary focus of the Solution Architekt CRM will be to architect solutions predominantly leveraging Microsoft Dynamics CRM alongside .NET technologies, integrating these platforms to create robust and adaptable systems. This requires a comprehensive understanding of both the technical and functional aspects of CRM systems within a manufacturing context, where product lifecycle complexities and customer relationship management are critical to business success. Supporting digital transformation efforts, the architect will work collaboratively with IT and business stakeholders to define system specifications, drive best practice implementation, and ensure alignment with strategic objectives.

Day-to-day activities involve detailed analysis of existing CRM frameworks and identifying opportunities for improvement or integration with other IT assets. The role will demand hands-on involvement in solution design, mapping out workflows, data models, and user interfaces, while also maintaining a forward-looking perspective on scalability and future-proofing. Close collaboration with development teams will be necessary to translate architectural blueprints into functional modules, ensuring that delivered solutions meet both business and compliance standards. The Solution Architekt CRM will also contribute to resolving technical challenges during implementation phases, providing expert guidance across the project lifecycle.

Working within a hybrid model allows the successful individual to balance in-office collaboration with focused remote work, adapting to the dynamics of a manufacturing-driven environment where physical presence is often important for workshops and stakeholder meetings. This flexibility supports both concentrated design sessions and ongoing liaison with teams dispersed across locations, facilitating seamless project delivery without geographical constraints.

This is a permanent role suited to a professional who thrives at the intersection of technology and business processes, comfortable navigating complex software platforms to enhance user experience and operational efficiency. While there are no specific qualifications or experience prerequisites listed, familiarity with Dynamics CRM and the .NET framework is fundamental, given their central role in solution deployment and maintenance. The role demands a strategic mindset paired with a hands-on approach to technology enablement, ensuring that CRM solutions contribute directly to improved business outcomes.

In summary, the Solution Architekt CRM will directly impact the company’s ability to manage customer relationships effectively within a manufacturing environment focused on chemical products. The successful candidate will be integral to business transformation initiatives that leverage technology in driving efficiency, adaptability, and continuous improvement across the customer management landscape.

The manufacturing industry within which this role operates is centred on chemicals, providing a specialised and technically complex commercial setting that benefits from advanced CRM capabilities to support its operational and strategic objectives.