Customer Success Specialist

Customer Success Specialist (Emerald)

TRG (Tenth Revolution Group) is proud to be partnering exclusively with SwarmFarm Robotics, a pioneer in autonomous agriculture technology. We are helping them grow their Field Operations team with a Customer Success Specialist who is passionate about supporting farmers and driving adoption of innovative AgTech solutions.

Location: Based near Emerald, with flexibility for candidates from nearby towns and surrounding areas

About the Role
As a Customer Success Specialist, you will be the champion for SwarmFarm customers, guiding them through the full lifecycle from onboarding and training to ongoing support and adoption. You will be the trusted point of contact, helping farmers get the most out of their autonomous farming systems and ensuring every interaction meets SwarmFarm's high standards for customer success.

Who We're Looking For
The successful candidate could come from a range of backgrounds. This includes any of the following:

Candidates with general farming or on-farm experience
Agronomists
Individuals with knowledge of geospatial tools, QGIS / GIS Software, GPS systems etc
University graduates with an Agribusiness, Agriculture, or AgTech degree
Professionals with precision agriculture-related experience

Key Responsibilities
Train customers on SwarmFarm systems, including doing on-farm visits
Conduct one-on-one and group training sessions remotely and on farm
Organize mapping and planning activities with farmers
Act as the primary customer advocate, addressing issues and championing customer needs internally
Support adoption, ROI tracking, and sustainability outcomes for farmers
Collaborate with Sales, Product, and Operations teams to identify opportunities and improve processes
Maintain accurate records, reports, and insights to continuously improve the customer experience

Skills and Experience
Ideally, you will have some of the following skills and experience:

Knowledge of precision farming data, GPS systems, and QGIS or other GIS software
Knowledge of farming systems and agricultural operations
Strong computer literacy, attention to detail, and good communication skills
Experience in customer relationship management
Empathy, sound judgment, and the ability to anticipate customer needs

Why SwarmFarm?
SwarmFarm is driven by three core values:

It Matters - Making a real difference for farmers and sustainable agriculture
Get It Done - Solutions-focused and committed to delivering results
We Win Together - Success is shared across customers, partners, and team members