IT Support

Job Title: IT Support Engineer

Overview
Join a hands-on IT operations team supporting day-to-day business systems across end-user computing and core infrastructure. This role covers both frontline support and escalation handling, with exposure to Microsoft 365, Windows environments, and basic infrastructure monitoring.

Key Responsibilities

Provide first and second-level support for end users across desktops, laptops, and standard business applications
Troubleshoot issues related to Windows OS, Microsoft 365 (Outlook, Teams, SharePoint, OneDrive), and user access
Manage user accounts, permissions, and policies via Active Directory and M365 admin portals
Handle incident resolution, service requests, and escalations within agreed SLAs
Perform root cause analysis for recurring technical issues and implement fixes
Monitor system health across Windows servers and network devices; escalate when required
Support patching, updates, and routine maintenance for endpoints and servers
Assist in onboarding/offboarding processes including device setup and account provisioning
Maintain accurate documentation of issues, resolutions, and IT asset records
Work closely with vendors or internal teams for issue resolution and project support

Requirements

2–5 years of experience in IT support (covering both L1 and L2 responsibilities)
Strong hands-on experience with Windows 10/11 environments and desktop support
Familiarity with Microsoft 365 administration (Exchange, Teams, SharePoint)
Experience with Active Directory (user management, group policies)
Basic understanding of networking concepts (IP, DNS, DHCP, connectivity troubleshooting)
Exposure to Windows Server environments and system monitoring tools
Comfortable handling both user-facing support and backend troubleshooting
Able to prioritise tickets and manage multiple issues concurrently

Nice to Have

Experience with ITSM tools (e.g., ServiceNow, SysAid, Jira)
Exposure to endpoint management tools (e.g., Intune, SCCM)
Basic scripting (PowerShell) for automation or administration tasks

Why Join

Broad exposure across end-user support and infrastructure operations
Opportunity to handle both BAU support and technical escalations
Collaborative environment with visibility into core IT systems