NetSuite & IT Systems Administrator

The NetSuite & IT Systems Administrator will take charge of the administration and ongoing support of critical business systems that underpin both office and field operations within an emergency response services environment. This role exists to ensure seamless functionality of core platforms including NetSuite across accounting, CRM, payroll, and Field Service modules, alongside Microsoft 365 and Windows device support. The successful candidate will enhance system reliability and empower approximately 48 internal users—ranging from administrative personnel to mobile field teams—by delivering practical technical solutions and continuous improvement, enabling the business to maintain operational readiness and respond effectively to urgent demands.

Reporting directly to the IT function, the NetSuite & IT Systems Administrator will manage day-to-day maintenance and configuration tasks within NetSuite, overseeing user access, roles, and permissions to maintain security and streamline workflows. Troubleshooting system issues and liaising with users will form a significant part of this role, requiring a strong understanding of business processes and the ability to translate technical fixes into user-friendly improvements. The position also encompasses supporting the company’s growing adoption of NetSuite Field Service, which is critical for coordinating and optimising field operations. Alongside this, managing Microsoft 365 accounts and administering Windows Pro environments ensures that office tools and user devices function effectively to support diverse teams working both onsite and remotely.

This role demands a hands-on approach to IT support, offering direct assistance to users by phone and remote sessions, as well as troubleshooting hardware and software problems on desktops, laptops, and peripherals. As a central technical contact, the administrator will coordinate repairs or replacements of malfunctioning equipment and investigate issues that arise between interconnected business systems, sometimes escalating or working alongside external suppliers. Maintaining clear, accurate documentation is essential to ensure consistent knowledge sharing and to equip users with practical guidance that reduces recurring problems and enhances overall user experience.

The position requires daily onsite presence in a location north of Toronto to provide timely and effective support to office and field personnel. Occasional travel to satellite offices forms part of the role responsibilities, reflecting the dispersed nature of the workforce and the importance of maintaining system uptime across multiple sites. This permanent role suits candidates who enjoy autonomous working within a specialist IT environment, particularly those who take ownership of their workload and are proactive in identifying opportunities for system and process improvements.

Candidates should bring proven experience in administrating and supporting NetSuite, with competency managing complex configurations, security roles, and user permissions. Familiarity with Microsoft 365 administration and troubleshooting within Windows Pro environments is necessary to manage the broader IT ecosystem supporting the business. A technical skill set that spans application support, end-user troubleshooting, and hardware maintenance will help resolve daily technical challenges efficiently. Experience with NetSuite Field Service or supporting mobile workforces is advantageous but not essential.

Successful applicants will be comfortable communicating with users across varied technical abilities, demonstrating patience and clarity in resolving queries. Strong written communication skills are also important, particularly for keeping technical documentation thorough and accessible. The role prioritises hands-on technical aptitude over formal qualifications, recognising practical experience and problem-solving capability as key indicators of effectiveness.

This position falls within a sector focused on emergency response services, supporting vital operational functions that rely heavily on robust, integrated IT systems. The role offers the chance to contribute to the smooth running and gradual enhancement of essential infrastructure in a mission-critical environment, combining technical proficiency with a pragmatic approach to IT service delivery.