Salesforce CS Architect / FDE – Public Sector Solutions (PSS) – [Baseline or NV1 essential]

Driving the architectural vision and technical delivery of Salesforce Public Sector Solutions projects, the Forward Deployed Engineer (FDE) / Customer Success Architect (CS Arch) will assume a pivotal role in shaping scalable platforms that align with evolving business requirements and stakeholder expectations. This role exists to bridge strategic design and hands-on implementation, ensuring that Salesforce deployments are resilient, performant, and tailored to support long-term growth in complex, regulated environments. The CS Arch / FDE will lead multi-disciplinary collaborations, oversee code governance, and manage integration efforts, all while maintaining a keen focus on delivering value through innovative technology enablement.

In this position, the PubSec SME will translate detailed business needs into comprehensive, technically sound Salesforce architectures. Working closely with client stakeholders, the FDE / CS Arch will facilitate discovery workshops, run technical design sessions, and produce solution blueprints that address gaps between current capabilities and desired agency outcomes. A thorough understanding of the Salesforce product suite, particularly the application of PSS within public sector contexts, is essential, as is the ability to lead technical governance and ensure adherence to best practices around platform security, data visibility, and environment management.

Day-to-day responsibilities encompass guiding custom development initiatives, managing complex integrations using Apex and OmniStudio components such as Integration Procedures and OmniScripts, and conducting rigorous code reviews to enforce quality standards. The role also involves liaising with Salesforce product teams to keep implementations aligned with platform updates and to support proof of concept developments when required. By steering these activities, the CS Arch / FDE will safeguard delivery timelines and technical integrity, playing a central role in project success across diverse stakeholder groups.

Applicants should expect to operate within a hybrid working model, with Canberra preferred as the primary location. There remains some flexibility for candidates based in Sydney, NSW provided they can accommodate travel requirements to Canberra, ACT.

A minimum of AGSVA baseline security clearance is mandatory, with NV1 clearance a preference.

Proven experience with data migration strategies, release management practices, and secure authentication protocols such as SAML, SSO, and OAuth underpins success in this role. Salesforce Certified Public Sector Solutions Consultant, OmniStudio Consultant and Developer certification, as well as Application Architect and System Architect credentials, are highly advantageous.

This contract role demands not only technical excellence but also an ability to navigate complex project environments. As the CS Arch / FDE, you will work in close partnership with cross-functional teams, balancing innovation with compliance and strategic foresight with operational execution. Your leadership in technical design and delivery will contribute directly to the ongoing refinement of services driven by both customer demand and regulatory frameworks.

The role is a key contributor to ensuring that sophisticated PubSec CRM solutions meet both immediate delivery goals and future scalability requirements.